Question 1

Every piece is Unique

Accepted Answer

Unlike industrial items, which are manufactured in a factory line according to a pattern, each handmade item has a uniqueness reserved only for it. Like identical twins, even those pieces of craft that carry the same name has small differences that distinguish each individual object. When purchasing an item, customers express their awareness that there can be no absolute identity between two handmade units.

Question 2

Care instructions

Accepted Answer

Words of advice for maintaining handmade ceramics
 
Ceramic vessels are among the most durable things man has ever created. Whether for daily use or decoration, they are made to last and can remain in optimal condition for tens and even hundreds and thousands of years. Tools made in ancient societies around the world have been preserved as new and have become a symbol of local culture. Here are some tips to help your new tools reach their potential in a thousand years when they will be excavated:
 
* Professionally hand-made tools are fired in a kiln that reaches temperatures between 900 and 1280 degrees celsius. These high-quality tools undergo a sintering procedure that compresses the particles of the material and prevents the infiltration of liquids. Thus, they are good for either hot or cold use and can be put in the microwave, oven or dishwasher.
 
* Exceptions are vessels decorated with silver or gold, such as Golden Mountains, as these precious metals can peel or turn black due to the high temperature of the water and the heat waves.
 
* Also, when working with an oven keep in mind that all ceramic utensils, in particular handmade, are sensitive to extreme changes in temperature and may crack due to the transition from hot to cold and vise versa. It is therefore advisable to place ceramic utensils in the oven when it is in a cold to lukewarm state, and heat them gradually.
 
* All ceramic vessels combine resilience and vulnerability. Therefore care should be taken especially with thin and delicate pieces.

Question 3

Online Purchase Procedure

Accepted Answer

In order to make a purchase in the website store, you first select an item or several items and go with the cart to the purchase page, where you fill-in basic details for the purposes of sending the purchase confirmation and the item you ordered.
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Question 4

Shiping Policy

Accepted Answer

Ella Gutman's art and craft reach many countries around the world under the following details:
Ella Gutman guarantee to supply quality handmade items in excellent condition and a careful and accurate delivery of every purchase. When purchasing from the website, the price includes a guarantee for the delivery of the item(s) in
good condition and ready to use if necessary.
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Question 5

Return Policy

Accepted Answer

returns will be allowed only under these conditions:
 
1. When either the clay color, glazing technique, shape or series of the item received is significantly different from the specifications of the item purchased.
2. When the item received is at least 15% larger or smaller than the size of the item purchased.
3. When the item received is missing an integral part or component (such as a handle or a lid) from the specifications of the purchased item, and it is not possible for us to provide a complementary component of the same quality within a reasonable time frame.
4. When the item purchased is not delivered within a reasonable time frame, subject to the terms of purchase and delivery.
5. Return due to a defect, such as a break or crack in the body of the piece, is subjected to a presentation of a reference, including a built-in date from the day the item was collected, indicating it has arrived in defective condition. This reference must be sent within a week from the date the item has been collected with an attachment indicating the selection of one of the compensations described below.
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Ella Gutman
Ceramic

TUXIDO, Ornament/Espresso

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